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Get Help When You Need It

Our support team is here to help you succeed with Whappy. Whether you’re just getting started or need help with advanced features, we’re ready to assist you.

Email Support

Send us an email for detailed questions or technical issues

Schedule a Meeting

Book a call with our support team

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Support Options

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Email Support

Email: team@whappy.ai Best for:
  • Technical questions and troubleshooting
  • Account and billing inquiries
  • Feature requests and feedback
  • Detailed setup assistance
Response Time: We typically respond within 24 hours during business days.

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Schedule a Call

Book a Meeting: Schedule 30-minute support call Perfect for:
  • Live troubleshooting sessions
  • Onboarding assistance
  • Complex integration setup
  • Demo and walkthrough requests
  • Strategic consultation
Availability: Monday - Friday, 9 AM - 12 PM EST

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Before Contacting Support

To help us assist you faster, please:
1

Check the FAQ

Review our FAQ section for common questions and solutions
2

Gather Information

Have your account details and specific error messages ready
3

Include Screenshots

Screenshots or screen recordings help us understand your issue faster

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What to Include in Your Support Request

When contacting support, please provide:
  • Account Information: Your registered email address
  • Issue Description: Detailed description of the problem
  • Steps to Reproduce: What you were doing when the issue occurred
  • Browser/Device: What browser and device you’re using
  • Screenshots: Visual context helps us understand the issue
  • Error Messages: Any error messages you’re seeing

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Community Resources

While waiting for support, check out these helpful resources:

Documentation

Complete guides and tutorials

FAQ

Answers to common questions

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Feedback and Suggestions

We’re always looking to improve Whappy. Share your ideas with us:

Feature Requests

Suggest new features or improvements

Product Feedback

Share your experience and suggestions

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International Support

We provide support in multiple languages and time zones:
  • English: Primary support language
  • Spanish: Available upon request
  • Time Zones: We accommodate different time zones for scheduled calls
When booking a meeting, please mention your preferred language and time zone if different from EST.