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Get help when you need it

Email Support

Write to team@whappy.ai with your question or issue.

Book a call

Pick a time to talk with our team.

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From inside the app

The Help button in the left menu offers:
  • Take the tour: a short walk through the app.
  • Contact support: write your message and we reply by email. Mention the campaign and what you expected to happen.
  • Book a call: opens our booking page.
  • Documentation: opens these docs.
The Assistant panel in the dashboard can also answer questions about your account and tell you what a campaign is still missing. See Assistant limits.

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Before contacting support

To help us help you faster:
1

Check the FAQ

Look through the FAQ for common questions.
2

Check the campaign's own page

A campaign that can’t start says why, with the first thing to fix. A message that wasn’t delivered shows the reason in Chats.
3

Gather the details

Have the error message and a screenshot or screen recording ready.

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What to include

  • Account: the email address you sign in with.
  • Campaign: its name.
  • What happened: what you did, what you expected, and what you saw instead.
  • Error messages: copied exactly.
  • Browser and device.
  • Screenshots or a screen recording.

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Feedback and suggestions

Ideas for new features or improvements are welcome at team@whappy.ai.