> ## Documentation Index
> Fetch the complete documentation index at: https://docs.whappy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agency accounts

> White-labelling the dashboard for clients you onboard through the GoHighLevel Marketplace.

If you install Whappy on a client's sub-account through the GoHighLevel Marketplace, their dashboard can carry your name instead of ours and ours instead of the CRM vendor's.

## What white-label changes

When white-label is on:

* The dashboard shows **your product name** and **your logo**.
* Support links point at **your support address**, not ours.
* The CRM is referred to as **"CRM"** everywhere instead of by the vendor's name — in labels, help text and the URLs your client can see. The callback your client lands on is `/integrations/crm/callback`.

Everything else works identically. White-label changes what your client reads, not what the platform does.

## When it switches on

White-label has three states, and the difference between the middle one and the others matters:

| Setting     | Behaviour                           |
| ----------- | ----------------------------------- |
| **On**      | Vendor names hidden, always.        |
| **Off**     | Vendor names shown, always.         |
| **Inherit** | Decided by how the account arrived. |

**Inherit is the default**, and under it a tenant who arrived through a **Marketplace install** is white-labelled automatically. An account that connected any other way is not.

This means the common case needs no configuration: install through the Marketplace and your client's dashboard is already white-labelled. Set it explicitly only when you want to override that.

<Note>
  Turning it explicitly **off** is not the same as leaving it on **inherit**. Off means "show vendor names even though this was a Marketplace install".
</Note>

## What you can set

| Field                                             | Limit           |
| ------------------------------------------------- | --------------- |
| **Product name** shown in the dashboard           | 60 characters   |
| **Logo** — an absolute `https://` URL             | 2048 characters |
| **Support email** where your clients ask for help | 254 characters  |

Leave a field empty to use the Whappy default for it. The fields are independent, so you can set a name without a logo.

## Onboarding a client

<Steps>
  <Step title="Install the app on their sub-account">
    From Integrations, use **Connect with GoHighLevel** on the client's account. See [GoHighLevel](/integrations/gohighlevel) for the full flow.
  </Step>

  <Step title="Set the branding">
    Product name, logo and support email. White-label is already on by default for a Marketplace install.
  </Step>

  <Step title="Build and rehearse the campaign">
    [Rehearse](/autopilot/rehearsal) before handing the account over — it costs nothing and it is what stops a client's first real lead being the first test of the funnel.
  </Step>

  <Step title="Set their Autopilot permissions">
    A client account starts at **Read only**. Decide deliberately how much [Autopilot](/autopilot/trust-levels) they should have.
  </Step>
</Steps>