> ## Documentation Index
> Fetch the complete documentation index at: https://docs.whappy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Options

> Configure when your campaign sends messages with timezone and operating hours settings

The Options tab controls **when** your WhatsApp campaign is active and sending messages to leads. This ensures you only contact prospects during appropriate business hours and respects different time zones.

## Campaign Timezone

Set the timezone for your campaign operations.

**How it works:**

* All operating hours are based on this timezone
* Choose the timezone where your business operates
* Leads will receive messages according to this schedule, regardless of their location

**Example:**

```
Business in New York → Select "America/New_York (EST/EDT)"
Business in London → Select "Europe/London (GMT/BST)"
Business in Sydney → Select "Australia/Sydney (AEST/AEDT)"
```

<Note>
  The timezone affects when messages are sent, not the content. Choose your business timezone, not your leads' timezones.
</Note>

## Operating Hours

Configure which days and times your campaign sends messages.

### Day Selection

**Enable/Disable Days:**

* Toggle each day on/off using the checkbox
* Disabled days = no messages sent
* Enabled days = messages sent during specified hours

**Typical Schedules:**

* **Business Days Only**: Monday-Friday enabled, weekends disabled
* **Full Week**: All days enabled with different weekend hours
* **Custom**: Any combination based on your business needs

### Time Ranges

**Set Hours for Each Day:**

* **Start Time**: When to begin sending messages
* **End Time**: When to stop sending messages
* Times are in 24-hour format (9:00 = 9 AM, 17:00 = 5 PM)

**Example Schedules:**

**Standard Business Hours:**

```
Monday-Friday: 9:00 AM to 5:00 PM
Saturday-Sunday: Disabled
```

**Extended Hours:**

```
Monday-Friday: 8:00 AM to 7:00 PM
Saturday: 10:00 AM to 4:00 PM
Sunday: Disabled
```

**International Business:**

```
Monday-Friday: 6:00 AM to 10:00 PM
Saturday-Sunday: 9:00 AM to 6:00 PM
```

## How Operating Hours Work

### Message Timing

* **During Hours**: Messages sent immediately when leads respond
* **Outside Hours**: Messages queued until next operating period
* **Conversations**: Ongoing chats pause when hours end, resume when they begin

### Lead Experience

* Leads receive natural response times during your business hours
* No messages sent late at night or on disabled days
* Conversations feel professional and respectful

### Queue Management

* Messages queued outside hours are sent when operations resume
* Order preserved for fair lead handling
* No messages lost due to timing restrictions

## Best Practices

### Timezone Selection

* **Match Your Location**: Use your business's primary timezone
* **Be Consistent**: Don't change timezone frequently once set
* **Consider Coverage**: If serving multiple zones, choose your main office time

### Operating Hours

* **Respect Boundaries**: Don't send messages too early or late
* **Match Expectations**: Align with when leads expect business contact
* **Test Different Hours**: Monitor response rates at different times
* **Cultural Awareness**: Consider local business customs in your market

### Schedule Planning

* **Start Conservative**: Begin with standard business hours
* **Expand Gradually**: Add hours based on response patterns
* **Monitor Performance**: Track when leads are most responsive
* **Adjust Seasonally**: Different hours may work better at different times of year

## Common Schedule Examples

### Professional Services

```
Monday-Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Disabled
Timezone: Your business location
```

### E-commerce/Retail

```
Monday-Friday: 8:00 AM - 8:00 PM
Saturday-Sunday: 10:00 AM - 6:00 PM
Timezone: Primary market timezone
```

### Global/SaaS Business

```
Monday-Friday: 6:00 AM - 10:00 PM
Saturday-Sunday: 8:00 AM - 8:00 PM
Timezone: Company headquarters
```

### Local Services

```
Monday-Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Disabled
Timezone: Local timezone
```

## Important Notes

### Campaign Behavior

* **Active Campaign Required**: Hours only apply when your campaign is running
* **Immediate Effect**: Changes apply to new messages immediately
* **Existing Conversations**: Ongoing chats follow the new schedule

### Technical Details

* Hours are inclusive (9:00 AM start means messages can send at 9:00 AM)
* End times are exclusive (5:00 PM end means last message at 4:59 PM)
* System processes queued messages within minutes of hours beginning

<Warning>
  Changing timezone affects all scheduled messages. Be careful when adjusting timezone for active campaigns.
</Warning>

## Saving Changes

Remember to **Save** your settings before leaving the Options tab:

* Unsaved changes are highlighted with visual indicators
* You'll be prompted to save when navigating away
* Settings take effect immediately after saving

<Tip>
  Start with standard business hours and monitor your conversation analytics to find the optimal schedule for your leads.
</Tip>